Returns & Exchanges

At Omotenashi TCG, we strive for perfection in every garment, but if your purchase doesn't meet your expectations, we offer a 30-day hassle-free return policy. Please ensure items are unworn, unwashed, and retain all original tags to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the apparel in its original packaging and include the packing slip to ensure faster processing at our warehouse.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will issue a refund to your original payment method within 5-7 business days.